Refund policy
RETURN & REFUND POLICY Last updated: July 5, 2026
Overview At uFashion LLC, we want you to love what you ordered. As an online-only retailer, all purchases are fulfilled through our trusted third-party suppliers. Please read this policy carefully before placing your order.
Return Eligibility Items may be returned within 30 days of delivery if they are:
- Unworn, unwashed, and in original condition
- In original packaging with all tags attached
- Accompanied by proof of purchase (order confirmation email)
The following items are not eligible for return:
- Final sale or clearance items
- Intimates, swimwear, or accessories (for hygiene reasons)
- Items damaged due to misuse or improper care
How to Initiate a Return
- Email us at support@ufashion.ai with your order number and reason for return
- We will respond within 2–3 business days with return instructions
- Ship the item back using a trackable shipping method — return shipping costs are the customer's responsibility unless the item is defective or incorrect
Refunds Once your return is received and inspected, we will notify you by email. If approved:
- Refunds are issued to your original payment method within 5–10 business days
- Original shipping charges are non-refundable
Exchanges We do not offer direct exchanges. Please return the original item and place a new order for the desired item.
Defective or Incorrect Items If you received a damaged, defective, or wrong item, contact us within 7 days of delivery at hello@ufashion.ai with photos. We will cover return shipping and issue a full refund or replacement at no cost to you.
Questions? Email us at hello@ufashion.ai — we're happy to help!